Work Worth Doing

Customer Experience Lead

Seneca Systems is looking for a passionate, organized, empathetic, and communicative people-person to own customer experience. As an early member of the team, you will be afforded significant autonomy, equity, and room to grow with the company. We are driven by our values to build incredible software that runs local governments.

You are looking for:

  • A Phenomenal Growth Opportunity

    You want to grow alongside an incredible business. We focus on high-potential individuals and give them the autonomy, support, and resources to reach their potential. You only invest yourself in causes you believe in—to make the world a better place and yourself a better person.

    In your career, you are looking for unique and challenging opportunities. As the first member of the operations team at Seneca Systems, you will be laying the foundation of how we serve customers. You will work directly with the product and sales teams, as well as with the CEO.

  • Leadership As Invested In Your Success As You Are

    We actively structure the company to benefit our employees, our customers, and our mission; even (and especially) when that means giving up control to our employees.

    We don’t just talk about the positive benefits of transparency, we post our salaries to encourage fair pay and open source our employee handbook.

    We don’t just talk about taking a long-term view of building a company, we take time to rethink our product to better fit our customers needs — even if that means not shipping features for another week.

  • Work That Really Matters

    You’re sick of hearing about how revolutionary SnapChat is or how a sock company is “build[ing] a new platform to tell the stories that deserve to be heard.”

    Seneca Systems is rekindling passion for public service for tens of millions of government employees and the billions of constituents they represent. We aim to be proud of what we have built ten, twenty, and one hundred years from now. We focus on people, both internal and external to the company.

  • A Passionate Team With a Long Term Vision

    We wholeheartedly believe in what we are doing. We understand that building the software foundation for representative democracy isn’t a problem that everyone is interested in. That’s okay. We’re looking for passionate individuals who love being surrounded by similarly dedicated peers, who want to push themselves and their team to be better human beings.

    Seneca Systems is structured to make a lasting impact on democracy by building the software platform for public service. We are more interested in what our children will think two decades from now than anything in TechCrunch or ProductHunt. Our team could work anywhere they want, and do.

Your Day-To-Day Will Look Like:

  • nurturing and supporting tech-savvy advocates within cities and their departments
  • leading trainings from scheduling to execution to follow-up
  • planning and coordinating onboarding across and within departments for a given municipality
  • developing training materials for continuing education, like email campaigns and help materials
Ongoing customer service
  • respond to email, phone, and live chat support queries
  • develop materials to educate users proactively, such as knowledge bases, FAQs, training videos, etc.
Owning relationship between product development and customers
  • scheduling customer feedback sessions
  • working with the product team to address new features, improvements, and bug fixes
  • monitoring customer satisfaction (e.g. Net Promoter Score)

Candidate Sketch

  • Passionate and empathetic people person. You care about people and want to learn how you can help them.
  • 3+ years of experience in a people-focused role.
  • Excellent communicator: speaking, writing, and presenting.
  • Creative and self-motivated. You're not afraid to push boundaries to connect with our customers. Comfortable with experimentation, ownership, and responsibility.
  • Self-aware. You want to get better, which sometimes means identifying areas of weakness.


Salary: $90,000

Equity: 40,000 share option grant (currently about 0.36% of the company)

Benefits: Health/dental/vision insurance, $500/yr charity matching, 401k, and more.


Apply Here!