Empathy

While intentions are not a metric of success, we are infinitely more likely to find success, in business and in life, if we take a little extra time to consider where the other person is coming from.

Honest error in the face of complex and possibly intractable problems is a far more important source of bad results than are bad motives. For these reasons, the greatest forces in Washington are ideas, and people prepared to act on those ideas. Public service isn’t easy. But, in the end, if you are inclined in that direction, it is a worthy and challenging pursuit.

– Ben Bernanke

Every employee, as a prerequisite to being hired, must have our trust and faith. Additionally, we emphasize personal and professional growth for every member of our community.

Oftentimes, this means acknowledging weaknesses and having difficult conversations. Feedback should come from a place of love and respect, under the assumption that everyone has acted with the best of intentions.

It’s a matter of my choosing to do the work of somehow altering or getting free of my natural, hard-wired default setting which is to be deeply and literally self-centered and to see and interpret everything through this lens of self.

People who can adjust their natural default setting this way are often described as being "well-adjusted", which I suggest to you is not an accidental term.

– David Foster Wallace